Shipping
How can I check the status of my order?
You can check the status of your order by contacting us at hello@plasterpet.com or filling out our online support form under the contact us page. We will do our best to respond within 24hrs during the business week. If you do not get a response within 24hrs, we are more than likely experiencing an unusually high email volume. We promise to respond as soon as possible. Please allow up to 2 business days for most orders to ship and also note that custom + holiday orders have a longer processing + ship time up to 10 business days. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day*. If you have a question about the status of your order, please don’t hesitate to contact us at hello@plasterpet.com.
What is your return/exchange policy?
Due to the age + nature of our product - all orders are final sale. Make sure to check measurements and condition prior to purchasing. Custom collars and pet portraits are also final sale - please consider this carefully before purchasing.
My package appears to be lost in the mail - can you help?
We will do everything we can! if you’re package is stuck in transit, please contact us at hello@plasterpet.com or filling out our online support form under the contact us page.
We will do our best to figure out how to get your order to you as quickly as possible. Please make sure to request the correct delivery address and let us know if you have special delivery preferences (e.g. requesting signature confirmation). Plaster Pet cannot accept responsibility or compensate you if your package was delivered to an incorrect, but requested address. Plaster Pet also cannot accept responsibility or compensate for missing packages if the delivery address was not entered correctly upon checkout. However, we are glad to assist with any shipping issues you may have.
What is your shipping policy/method?
All domestic orders are typically shipped via United States Post Service (USPS), though we sometimes use alternative carriers depending on the situation, destination, and rates. Rates are determined by weight and destination. Please allow up to 1-2 business days for orders to ship. For custom and orders made during promotions, sales or holidays, ship time may be delayed up to 10 business days. Orders received on weekend days and holidays will be processed no sooner than the following business day.
Domestic deliveries from our shipping courier do not require signature on delivery. However, if you would like to request signature on delivery for your shipment, contact us before placing your order online and we will discuss alternative shipping options and prices with you, and help you complete your order.
Do you ship internationally?
Unfortunately, we are not offering international shipping at this time.
Where is plaster pet? from where do you ship?
All orders are processed and shipped from our headquarters in Los Angeles, California. We currently offer shipping within the US only. We are an online only store at this time but we do occasionally have pop-ups! Please follow our Instagram @plaster.pet for the latest news.
How can I change my order?
You can send requests for changes to your order at help@plasterpet.com. Please include your order number and we will be happy to make changes to your order as long as it has not been processed or shipped out yet.
What credit cards do you accept?
Plaster Pet accepts all major credit and debit cards. We accept Visa, MasterCard, American Express, and Discover. We also offer ShopPay and PayPal checkout through our website as well. All credit and debit card payments are processed via third party, Shopify Payments system.
How do you charge sales tax?
Yes, sales tax will vary depending on your state and county of the shipping destination.