How do I decide which size collar is best for my pet?

Make sure to check the size and fit sections on each item for reference. You can use the measurements provided to compare the collar you are interested in to a similar one at home. If you need additional help determining if the collar you are interested in will fit, please contact hello@plasterpet.com. 

This is my first pet - how do I measure their neck?

For the correct fit, measure your pet's neck with a cloth seamstress tape measure. pull the tape snug but not tight. If you do not have a tape measure, you can use a piece of string and then measure the string with a rigid ruler.) allow sufficient room to slip two fingers between the collar and your pet's neck. If you need additional help determining their correct size, please refer to the size guide below: 

collar size chart

I love the Friendslip collars! How do they work and how do I measure?

Friendslips are designed to slip over your pet's head. Make sure to measure the widest part of your pet's head or skull so that your pet is able to slip the friendslip on and off. You can use the measurements provided in the listing to determine if the friendslip that you wish to purchase would work for your loved one. If you need additional support purchasing - please email us at hello@plasterpet.com. 

I'm interested in a custom pet portrait miniature - what is the process?

Pet portraits are hand drawn and come in only in 4"x 6" format. once your purchase is complete, we will reach out to you via the email that you provided at check out within 48 hours for a digital scan or color copy of the photograph you wish to use for your pet's portrait. Each portrait then takes up to 10 business days to complete and an additional 5-7 business days to arrive after shipped. This entire process can take up to 4 weeks, and up to 6 weeks, during sales, promotional times, and holidays. 

I bought a vintage pet carpet - how do I clean + care for it? 

These carpet rugs were originally made for use as prayer or door mats so are designed for high traction areas + contact - they absorb and retain mild liquids, dirt, and, debris. 

Vacuuming our carpets - you vacuum both sides of the rug. You should make sure to do this outside, on a clean cement slab or in a garage. Be careful not to get any fringe stuck in the sweeper.

Cleaning our carpets - make a soapy water solution with rug shampoo or mild dish soap. apply this to the rug and use a firm sponge to scrub gently. Keep your strokes going the same direction to avoid roughing up the materials. If your rug has fringe edges, you can use the same solution and cleaning method, but you might want to replace the sponge with a laundry brush. Rinse clean with a garden hose - spray nozzles work best for debris. 

The item I want is sold out - what now?

Due to the special and limited nature of many of our antique + vintage products, we may not be able to accommodate such requests. if you are interested in a sold out item, we recommend emailing us at hello@plasterpet.com. We keep a running wishlist for repeat customers!

general questions, comments, concerns or feedback?

Always feel free to contact hello@plasterpet.com if you have any questions, comments or concerns. We appreciate any feedback you may have.